The NICU experience is fraught with challenges that may disrupt the parent-baby bond. Providing NICU staff with education and tools to help them confidently support parents will help ensure that the family of the NICU baby gets off to a good start. Similarly, making educational resources available to NICU parents encourages them to connect with their babies. A healthy and strong parent-baby bond is essential to positive outcomes for both the NICU baby and family.”

Sue Hall, MD, Neonatologist and NPA Board member, My NICU Network co-creator          









National Perinatal Association has formed new collaborative relationships to offer

NICU Staff Education and Family Support resources.

See the press release.


The National Perinatal Association has partnered with Patient+Family Care and the Preemie Parent Alliance to develop a NICU staff education course called, Caring for Babies and Families: Providing Psychosocial Support in the NICU based on the National Perinatal Association’s Interdisciplinary Recommendations for the Psychosocial Support of NICU Parents, published in the Journal of Perinatology. 

The course can be found online at My NICU Network launching January 2, 2018. Our collaborative has also partnered with The Wellness Network (TWN), a national leader in actionable patient education to offer NICU Staff Education and Family Support.

NICU Staff Education and Family Support was developed to deliver timely hospital staff education and family support resources to hospital NICU departments across the US. “NICU professionals do an incredible job of caring for fragile, medically complicated newborns,” said Sara Mosher RN, BSN, MHA, My NICU Network co-creator and Founder of Patient+Family Care. “However, studies have shown that family-centered care and engaged parents are as critical as sophisticated medical technologies to the continued improvement and eventual home discharge of NICU babies.”

My NICU Network created this 7-module online continuing education series to fill known gaps in neonatal unit staff education. The program modules, which can be taken individually or as the full course, offer CEU credit accredited by PAC/LAC. Modules provide much-needed staff training and education to improve psychosocial support of families, including:

    • Emotional Support of NICU Parents
    • Communication Skills
    • Peer-To-Peer Support
    • Family Centered Developmental Care
    • Palliative and Bereavement Care
    • Discharge Planning and Follow Up Support
    • Caring for the Caregiver: Staff Support

A key feature of the educational course is that NICU graduate parents were involved in content creation from its inception. “We wanted NICU staff to understand the parent experience from our point of view, to personalize the medical literature and statistics. Doing so will help them meet the emotional needs of future NICU parents thus preparing the parents to advocate for their fragile babies well beyond NICU discharge,” said Keira Sorrells, Founder and President of the Preemie Parent Alliance, My NICU Network co-creator. Learning points are illustrated with quotes from parents, letting NICU staff “walk a mile in their shoes.”

“Equally as important to improved outcomes are clinically accurate yet relatable tools to help families navigate the NICU experience and their transition home,” noted Sue Hall, MD, Neonatologist and NPA Board member, My NICU Network co-creator, and Chief Medical Officer of The Wellness Network’s Your NICU Baby neonatal video and resource library. “It is critical to have a bridge between staff education and family-centered resources so NICU staff have the tools needed to support and engage NICU families coping with this intense and complicated environment, as they work through their baby’s health challenges.”

"It is critical to have a bridge between staff education and family-centered resources so NICU staff have the tools needed to support and engage NICU families coping with this intense and complicated environment, as they work through their baby’s health challenges."



Your NICU Baby Neonatal video and resource library, by The Wellness Network, offers 66 educational videos and 45 PDF handouts that help families successfully navigate the NICU experience and transition home. These guideline-compliant educational resources help parents and extended family members understand procedures, protocols, medical conditions and infant care so they can better adapt to baby’s NICU stay and prepare for taking care of baby once they head home. Personal stories and insights shared by experts and other NICU families help support the best outcomes for both baby and family. The on-demand content helps reassure them about the care baby is receiving, answers their questions and gives them confidence in their ability to help their early arrival or medically fragile baby thrive.


The collaborative is pleased to have commercial support of the NICU Staff Education and Family Support Program by Medela LLC. “We are proud to demonstrate our ongoing commitment to healthy outcomes of this vulnerable population through support of advancing staff education and access to parent resources,” said Susan Rappin, vice president of marketing for Medela LLC.


For more information about NICU Staff Education and Family Support click here.


NICU Staff Education is made possible a through our collaboration with:



NPA is grateful to these organizations for investing in NICU Staff Education:





From our Partners at The Wellness Network:

Staff Education

Created by professionals and “experts by experience” with quotes from over 100 NICU graduate parents, Caring for NICU Babies and their Families: Providing Psychosocial Support in the NICU is a 7-module online continuing education series. Modules provide much-needed staff training and education to improve psychosocial support and family-centered developmental care. The courses bring research and the parent voice to the forefront simultaneously to deliver the only education of its kind to the NICU professional space. The program modules, which can be taken individually or as the full course, offer CEU credit accredited by PAC/LAC.

Family Support Resources

Your NICU Baby Neonatal Video and Resource Library, by The Wellness Network, offers guideline-compliant educational resources to help parents and extended family members understand procedures, protocols, medical conditions, and infant care so they can better adapt to baby’s NICU stay and prepare for taking care of baby once they head home. The focus of this resource is to help families successfully navigate the NICU experience and transition home.

The Wellness Network, National Perinatal Association, Patient+Family Care and Preemie Parent Alliance are grateful Medela’s support of NICU Staff Education and Family Support.


Read the National Press Release here!

"PEWAUKEE, Wis., Nov. 17, 2017 /PRNewswire/ -- The Wellness Network (TWN), a national leader in actionable patient education and My NICU Network, a collaborative comprised of three respected organizations involved in professional and parent education and support of high-risk newborns and their families, have partnered to offer NICU Staff Education and Family Support..." more





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